Privacy Policy
This privacy notice tells you about the information we collect from you when you create an account with us. In collecting this information, we are acting as a data processor and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Hotline Labs Ltd. Our address is Enterprise Centre Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales, CF40 2ET or contact our Data Protection Officer by email at dpo@hotlinelabs.com.
What personal data do we collect?
When you create an account with us, we ask you for:
- your name
- contact telephone or mobile number
- email address
- IP address
Why do we collect this information?
We will use your information to create your account and confirm your identity. You will receive some emails from the system when you create your account which will be sent to the email address you provide.
What do we do with your information?
Your information is stored in our system which is based within the European Union.
We will never sell, trade or circulate your personal information for marketing or commercial purposes. We will only share your personal information with the companies who have a purpose for needing the information
We do not use the information you provide to make any automated decisions that might affect you.
Your Rights
Under the data protection legislation terms, you have the following rights whilst using this website.
Right to be informed
Along with our Cookie Policy, this Privacy Notice, fulfils our obligation to inform you about the ways we use your information as provided by you when using our website.
Right to access
You have to right to ask us, in writing, for a copy of any of the personal data we hold about you. This is called a “Subject Access Request”. Except in Exceptional circumstances (which we would discuss and agree with you in advance), you will receive a copy of this information at no cost.
If you wish to make a “Subject Access Request”, please write to our Data Protection Officer at Hotline Labs Ltd, Enterprise Centre Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales, CF40 2ET.
Right to rectification
If any of the information we hold about you is inaccurate, please contact our Data Protection Officer at dpo@hotlinelabs.com. Any alterations you may request will be carried out as soon as possible.
Right to be forgotten
On the 25th May 2018 you have the right to ask us to erase all personal information we hold about you. Where appropriate we will comply and your request will be actioned. If you require any further information about this please contact our Data Protection Officer.
Right to object
You have the right to object to the following:
- the use of your personal data being used for direct marketing purposes
- the processing of personal data for research purposes
- when your personal data is processed for scientific or historical research purposes
In all other circumstances, you can contact our Data Protection Officer at
Right to restrict processing
If at any time you wish to restrict the use of your data because
- you believe it is inaccurate, this will take time to validate
- you believe our data processing is unlawful, but you do not want it to be erased
- you want us to retain your personal data in order to assist in a legal claim
- you wish to object to the processing of your personal data
Please note we are allowed to gather and retain sufficient information about you to make sure that the restriction is respected in the future.
Right to data portability
If at any time you would like your personal data that we hold about you to be moved, copied or transferred to another organisation, please contact our Data Protection Officer at dpo@myholidayform.com
Please be aware this only applies to certain personal data that has been supplied by you. For further advice please contact our Data Protection Officer
How long do we keep your information for?
The information you provide us will be kept for the duration of time we manage your account. You can request to view your information at any time by following the procedure below.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email or post, please use the contact information provided above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF